Lost Item No.: 1095282 - John F Kennedy International Airport, New York, US

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John F Kennedy International Airport, JFK, New York, US, (Manhattan, New York City, NYC, Idlewild)
Date lost: 
Sunday, October 28, 2018
I had a connecting flight from Aruba to JFK (28th October at 19:15). We were brought to the wrong terminal by the internal bus to collect our luggage and had ended up in terminal 2. In the chaos of collecting our luggage and racing to make our connecting flight my rucksack (with wallet, money, iphone, sunglasses, trainers and a change of clothes) went missing. Our connecting flight to LGW was fast approaching and I was advised by security that I had report it in person to terminal 2 were it last was. I reported it in person and a very helpful chap did all he could to assist, but it hadn't been handed in and he advised that I cancelled my cards and called back and checked daily. I did come back twice as he was going to check with a colleague but no joy. I wasn't given a report or any paperwork and now my insurance company are asking for it. I really am having a very difficult time with this never ending saga, can I please ask that you forwarded this on to me urgently. I truly appreciate your help!
Terminal 2